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Founded in 2003 / ISSN: 1696-019X / e-ISSN: 2386-3978 / Depósito Legal: M-5852-2003
DOI: 10.31921/doxacom
Pre-print #30, January-June 2020

Authors

Carmen María Robles López Universidad de Murcia, España
carmenmaria.robles1@um.es
Title The congruence between the legitimacy judgments of the public institution, the media and citizens Summary The research explores the dynamic of legitimacy of a public leader and their institutions and executive responsibilities in a Government. The aim of this research is to recover citizens’s trust on public institutions through the intangible good legitimacy. Thoroughly, the base for the construction of these intangible is analysed: the congruence between the legitimacy judgements about a ministry of education –Ministry of Education of the Government of Spain, being ministers José Ignacio Wert and Iñigo Méndez de Vigo (2011-2015)– formulated by the own organisation, media and citizens. The empirical observation applies triangular methodology and consists in a quantitative content analysis of the legitimacy judgements, contrasting three points of observation. Specifically, from the organisation, it analyses the ministers’ and the Ministry’s communication on Twitter and press releases; from media, it analyses newspapers and newspaper’s Twitter profiles Keywords Communication of public institutions; intangible assets; public sector; legitimacy; trust.

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